Yet another reason to avoid the Casino de Montréal

As a mathematician, I can do some pretty rudimentary stats to tell me that going to a Casino is a waste of my money, because the odds are always in the house's favour... However, if you need another reason to not go to the Casino de Montréal, I'll give you one. After reading my experience, would you go?

Two friends and I went to the Casino, to celebrate a birthday. The birthday boy wanted to play slots, so we accompanied him.

We were having a good time, until the birthday boy wanted to exchange some of his quarters into loonies, so he can play in the loonie slot machines. He went to the Bureau de change, and they informed him that all he needed to do was go to a slot machine that had quarter plays, and insert four quarters, then cash out, because it would just give him back a loonie.

So, the birthday boy went to the slot machine, and tried to put in four quarters. However, after he put in his third quarter, he wasn't able to put anything else. So, he tried to cash out, to get his 75 cents back. However, the machine didn't cash out. Thus, my friend pushed the assistance button.

We waited for half an hour to 45 minutes... I got so bored of waiting for an attendant, that I played $10 on the slots, because there was this dude who was at the machine before we got there, and was there during this time. I thought that the slot machine would pay out a huge pot... It didn't. After the attendant tried to figure out what was going on, he couldn't do anything, so he called a technician. The technician told my friend that according to the machine, the credit was played, and refused to give him back his 75 cents. My friend then proceeded to talk with a supervisor, who accompanied him to get his change back into bills, but he said that he would not get his 75 cents back, because according to the machine, the credit was played. So, when I asked the supervisor, if this is the message that I'm supposed to be taking (which was): "The machines are always right, the customers are always wrong?", and he replied, "No, this is not the message to take. The message to take is that according to the machine, the credit was played, and therefore, there is no refund necessary."

This in my opinion is the same message. My friend sat there, he didn't do anything. He just sat and waited for an attendant, who couldn't do anything, and then called a technician. At this point, the technician stated that the credit was played, and a supervisor was called, who refused to refund my friend $0.75. I can perhaps understand that they would have a problem with $2 000, but come on, 75 cents?

If you need another reason to not go to the casino, here it is. Not only do they steal your hard earned money, they'll also try every possible trick in the book to swindle more of your money (as if the games in their favour and slot machines were not enough). On top of that, you're always wrong, because the machines are never wrong! I never liked casinos, and now, I don't want to go to the one in Montreal... If I do go, it would be to eat at the buffet, and you'd have to pay for my buffet.

The casino kept (or I would prefer stole) 75 cents. But they lost the trust of three clients, who will then tell this story to others... I think they lost a lot more than 75 cents.